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Privacy Policy & Cancellation Polic

by Pumz   Date 27/12/2555  15:14 


Privacy Policy & Cancellation Policy
More than just low prices, Excellent Customer Support and Fast Booking Service. 

1. Privacy Policy & Cancellation Policy
More than just low prices, Excellent Customer Support and Fast Booking Service. 

Is my credit card number safe? 
Yes. siammedee.com uses the Secure Sockets Layer (SSL) and Private Communication Technology security standards supported by popular browsers, including Microsoft Internet Explorer and Netscape. SSL encodes your credit card number, so that it is available only to you and the trusted financial institution. This encryption makes doing business over the Internet as secure as making a purchase by telephone. 
All transaction related information will be passed on to the trusted financial institution, and we do not maintain in our server any of your financial information, including but not limited to credit card’s name, number and expiry date.


How do I pay, having purchased a product from siammedee.com? 
Currently our system supports payment through VISA, MASTER. You make a payment by clicking Pay Online in the My Trips page which is linked to our payment page. After reviewing the Reservation Information and Reservation Policy, you can select to make payment by online credit card (VISA or MASTER) or select to make payment by fax through our Credit Card Payment Form (VISA, MASTER).


What is cancellation policy? 
All bookings will require full payment. Any cancellations or major changes, thereafter, will be subjected to a progressive cancellation fee according to the number of days you make your wishes known in advance: In the Low and High Seasons:

Full paymet and instant booking:
Low Season: The cancellation made before 7 days or upper will be charged for 6 % of the full payment or Baht 300. In the case that 6% charged is lesser than Baht 300, you will be charged at Baht 300. If the cancellation is made within 7 days before 3 days the check-in date, you will be charged for 6% of the full payment or Baht 300, plus 1 room night rate and 6% for administration fee of your total booking.  

**Some charged is subject to The policy of resort  and without notice **
High Season: The cancellation made before 15 days or upper will be charged for 12% of the full payment or Baht 500. In the case that 10% charged is lesser than Baht 500, you will be charged at Baht 500. If the cancellation is made within 8-15 days before the check-in date, you will be charged for 10% at the minimum and another Baht 500 for penalty. And if the cancellation is made within 7 days before the arrival, you will be charged for 10% of the full payment or Baht 500, plus 1 room night rate and administration fee for 5% of the full payment. 

**Some charged is subject to The policy of resort  and without notice **

ALL requests for cancellation must be sent directly to us by e-mail at: Reservation Department or faxed to (66 2) 880 4881  only.


What sort of acknowledgement will I receive when I book a hotel room? 
After the payment is paid, a hotel voucher will be sent directly you via e-mail and to the hotel which you make a reservation with. You only present your voucher or identification to the hotel reception when you check in. This is to help reduce the amount of document you have to carry during your travel.


How does siammedee.com use this information? 
At siammedee.com we respect the privacy of our visitors. To protect your rights, we ensure that you have complete control of the information you provide about yourself. We do not sell, trade or rent your personal information to anyone. The information you provide to siammedee.com is used to personalize your visits, and facilitate the services that you order. 
For more information see the siammedee.com Privacy Policy.


Which Web browser is the best to use with siammedee.com? 
The siammedee.com web pages are best viewed using Netscape 3.0 or above or Microsoft Internet Explorer 4.0 or above. The best screen resolution to view siammedee.com is 800 X 600 pixels.


Still have questions?
If you still have any technical or travel related problems or questions, visit our Customer Support page.

 

2. Reservation and Payment Guide
More than just low prices, Excellent Customer Support and Fast Booking Service. 
We make your online reservation extremely satisfying, comfortable and without apprehension over your security and privacy. 
Just complete and send the reservations form, making sure that you give us your e-mail address and send it to us. As soon as we receive your request we will contact your chosen hotel to confirm your reservation. It is our policy to reply all clients’ requests within 24 to 48 hours (this may be longer during the high season, weekends, festival periods or special events).


Hotel Voucher and Confirmation :
- We will send you a printable hotel voucher upon payment via e-mail or fax This voucher can then be presented upon check-in at the hotel. 
- We would like to advise that the name on the voucher should be the same as appeared in your passport which is needed for check-in.


Method of Payment : There are 3 payment systems:


1. Credit card Payment : 
- We accept payment by Visa, Master card , JCB, SCB , Amex and Paypal.
- We offers you credit card payment directly from our standard SSL secure web site and is guaranteed by the Kasikorn Bank using the Secure Socket Layer (SSL) protocol.
- We will not record any credit card data. Hence, guaranteeing no misuse of your credit card.


2. Credit Card Payment Form :
- You are able to print and complete a copy of our credit card charge form and fax back to us at (66 2) 880 4881 Please click here for credit card payment form.
- Besides Visa, MasterCard, JCB and SCB credit cards, Amex is also acceptable using this form.


3. Telegraphic Transfer to : 
Account Name : Siammedee Business Travel Co., Ltd.
53-53/1 Rajdamri Road, Tambon Prapathomchedi, Amphor Mueang Nakhonpathom, 73000 Nakhonpathom 
TEL : (66 34) 217 042, (66 2) 482 1254 FAX : (66 2) 880 4881
E-mail : info@siammedee.com
Bank Name : KASIKORNBANK BANK PUBLIC CO., LTD
Branch : Ratchadamri
A/C No. : 042-2-05482-2
SWIFT Code : KASITHBK
A/C Type : Savings Account

Bank Charges And Money Transfer : 
- Siammedee Business Travel Co.,Ltd. will not be responsible for and bank charges or bank fees in consequence of money transfers to Siammedee Business Travel Co.,Ltd. account.
- Please let us know if you would like to transfer money to our company, then we will let you know the total payment with bank fee.
- After the money transfer has ben made, Please send the Payment slip or Bank Transfer slip by fax to Siammedee Business Travel Co.,Ltd. at  +66 2 880 4881

Cancellation Fee :
Notification of cancellations/amendments can be accepted via system, e-mail or fax only.We will confirm your cancellation or booking changes by e-mail once the process is completed.
For Peak Season: If you cancel your reservation (Excluding Sat & Sun and Public Holidays)




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53-53/1 Rajdamri Road, Tambon Prapathomchedi, Amphor Mueang Nakhonpathom, Nakhonpathom 73000 Thailand.
Tel : (66 34) 155 925 , (66 83) 078 9006 Fax : (66 34) 243 537 (Mon-Fri)
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